When someone brings a complaint to the attention of the Environmental Health Department, the date, name, address, telephone number and details of the complaint are recorded. The Investigating Officer will ensure the complaint is thoroughly investigated.
An Environmental Health Officer will gather evidence and consider:
- legal powers
- professional guidance
The complaint investigation will be recorded in a file unique to that complaint
Environmental Health Officers have powers to:
- enter onto any land to examine the existence of a potential nuisance
- access premises at any stage of the investigation until the nuisance has been dealt with
Following investigation, there are a number of enforcement options:
- no further action – if a complaint is not proven
- informal action – verbal or written advice
- fixed penalty notice (where this can be used e.g. littering)
- formal notice – this details what has to be done to improve the problem and the time within which it must be completed.
If you wish to discuss a potential nuisance or make a complaint please contact us.