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Corporate Complaints

Making a corporate complaint

What is a corporate complaint?
A corporate complaint an expression of dissatisfaction by any person, however made, about the service, actions or inactions of the Council or its officers which requires a response. The corporate complaint must relate to something for which the Council has responsibility.

It may relate to one or more of the following:

  • Poor quality of service;
  • Refusal to provide a service;
  • Delay in providing a service;
  • A member of staff’s behaviour;
  • Unfair treatment under a Council policy;

We would ask anyone who has a complaint to firstly speak to a member of staff in the relevant department, facility or venue so that it may be resolved promptly. If you would prefer not to do this or if it is not possible for some reason, then the below options are available:

By telephone: 0300 0300 900
In person: At any of the Council offices/facilities/venues. Complete a corporate complaints form available at any of our Council offices/facilities/venues or download a printable version from the table below.
Online: by completing the online contact form below.
By email: 
By letter:
Armagh City, Banbridge and Craigavon Borough Council
Customer Correspondence
Performance and Audit Department
Armagh City, Banbridge and Craigavon Borough Council
Old Armagh City Hospital, 39 Abbey Street ARMAGH BT61 7DY
By Textphone: 028 3832 9757

Please read the Corporate Complaints Procedure (below) for information on how we deal with complaints.

Corporate Complaints Form