In This Section
Accessibility features available on this website include:
Changing colours, font, text size and other settings
All modern browsers allow you to change colours and font sizes. We’ve tried to create a site which doesn’t get in the way when you change these settings. For advice on changing settings, including how to adjust type size, colour contrast and how to make your computer speak text aloud, check out the BBC’s accessibility pages (opens in a new window). You can choose your operating system (e.g Windows), your Browser (e.g Internet Explorer) and the problem you’re trying to fix. You’ll then get lots of relevant advice on accessibility settings.
Do you need to talk to us in language other than English? If you need information or need to talk with us, or contact us in another way then please phone us on 0300 0300 900 or email us at
Let us know if you are having difficulties
If you have any difficulty using our website or spot any problems, please email or call 0300 0300 900 . We’re happy to hear from you and your feedback will help us to make our site better.
There are a number of Adobe PDF (Portable Document Format) and Microsoft Word documents on the website. We try to tag as many of our PDFs as possible, subject to resources, for basic accessibility. This allows them to be read by speech browsers. We also try to provide an alternative text-only Word document version of a PDF. If you are having trouble opening these files you may need additional software:
- For Adobe PDFs, download the latest Adobe Reader software (opens in a new window). For more information about PDF accessibility, please visit the Adobe PDF accessibility section(opens in a new window).
- For Microsoft Word documents, download the latest Word Viewer software
If requested, we can provide documents in other formats including Braille, DAISY, audio and large print. If you would like a document in an alternative format, please email or call 0300 0300 900 .
Additional functionality features include:
- All users can zoom in up to 300% without the text spilling off the screen
- All users can navigate most of the website using just a keyboard
- All users can navigate most of the website using speech recognition software
- All users can listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We are aware that this website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, with some elements of this website not fully accessible, and we are continuing to work towards addressing the points outlined:
- Older PDF documents are not fully accessible to screen reader software
- Live video streams do not have captions
- Some images have missing alternative text or do not have good alternative text
- Some buttons are empty or have no value text
- Some tables used to present tabular data are not structured appropriately
AbilityNet has advice on making your device easier to use if you have a disability.
This statement was prepared on 19 September 2020.