While we are now responsible for the off-street car parks, enforcement is being carried out through an existing contract which the Department for Infrastructure (DfI) has with the company, NSL Services Group.
NSL employs traffic attendants to patrol car parks and take enforcement action against vehicles which are found to be parked in contravention of the restrictions by issuing Penalty Charge Notices (PCNs). DfI will process PCNs and deal with all representations and appeals on our behalf. 
Examples of contraventions to parking restrictions include:

  • parking without clearly displaying a valid pay and display ticket
  • parking for longer than the paid time
  • not parking wholly within the markings of the bay or space
  • parking in a disabled persons’ parking space without clearly displaying a valid disabled persons’ badge
  • parking in an electric vehicles’ charging place during operating hours without charging your vehicle

Contact details for paying or enquiring about a Penalty Charge Notice (PCN), commonly known as a parking ticket.

Parking Enforcement Processing Unit, PO Box 134ColeraineBT52 9AFUnited Kingdom

Enquiries within Northern Ireland: 0300 200 7895
If dialing from outside Northern Ireland: 0300 200 7895

Traffic attendants are employed by NSL Services Group (NSL). Any complaints about the behavior of traffic attendants should be put in writing to:

For any other general enquires about off-street parking contact NSL Customer Services Department on 0845 603 9337.

If you have any queries about car park tariffs or the condition of car parks, you should contact the council on 0300 0300 900

To find out more about parking enforcement go to the nidirect website here