Performance Improvement

Part 12 of the Local Government Act (NI) 2014 requires Councils to publish performance information.

Included within this publication, is an assessment of the Council’s performance against the three requirements for the year 2024-25:

1. Self-imposed indicators and standards.
2. Statutory performance improvement indicators and standards for the functions of Economic Development, Planning and Waste for 2024-25, including comparison with previous years.
3. Performance improvement objectives set out in the 2024-25 Performance Improvement Plan.

As well as the above, we have also included a section on Complaints Handling.

You can download the document in PDF format by clicking on the “download arrow” in window below.

Performance improvement planning is an annual process which forms part of Council’s corporate management system directly linked to our overarching Strategic Planning Framework.

As a local authority, Armagh City, Banbridge and Craigavon Borough Council has a legal duty to publish improvement objectives each year. Council is fully committed to ‘making things better, delivering better and making services better…using our best effort to deliver efficiently, economically and to an excellent standard’.

During 2025/26, we reviewed our service areas, identified and consulted on key areas for improvement, outlining what we would do, how we would measure and most importantly how citizens will benefit from these improvements.

As a result, the Performance Improvement Plan 2026/27 identified 5 Performance Improvement Objectives. We will monitor our progress and publish information on our performance against these objectives by 30 September 2027.

To view the online version of the Performance Improvement Plan for 2026/27 click the ‘Preview’ button or to download click the ‘Download’ button below.

The Local Government Auditor has to report whether each council has discharged its duties in relation to improvement planning, the publication of improvement information and the extent to which each council has acted in accordance with the guidance.

The Local Government Auditor also has to assess annually whether a council is likely to make the required arrangements to secure continuous improvement in that year.

Please see below the Performance Audit Reports from the Northern Ireland Audit Office (NIAO) undertaken to date.