Home Council Performance Improvement

Performance Improvement

Performance Improvement

Part 12 of the Local Government Act (NI) 2014 sets out a general Duty of Improvement for Councils “in that” a local Council must make arrangements to secure continuous improvement in the exercise of its functions. We are required to have regard in particular to improvement in the exercise of our functions in terms of at least one or more of the following aspects:

(a)  Strategic effectiveness; (b) Service quality; (c) Service availability; (d) Fairness; (e) Sustainability; (f) Efficiency; and (g) Innovation.

Performance management refers to the processes and behaviours which apply to everyone within the Council to maintain high standards to enable local people to access high quality, cost effective services and to ensure that we deliver on our strategic vision. Armagh City, Banbridge and Craigavon Borough Council are committed to establishing processes to ensure that it effectively manages performance and is focused on delivering continuous improvement.

Council launched its new Corporate Plan 2018-2023 in May 2018 which reflects how we as an organisation commit to long term outcomes identified in the Borough Community Plan published in May 2017 as well as the work we will do to ensure we continue to provide high quality services. The Corporate Plan sets out our vision ‘To Create a Healthy, Happy and Connected Community, a Vibrant and Sustainable Economy and Appealing Places for Living, Working and Learning’.  It details the commitments that we are making which contribute to the vision. Some of the key actions linked to our Corporate Plan commitments in terms of Committed Council, Economy, Community and Place are also found within the Performance Improvement Plan thereby aligning the Community Plan, Corporate Plan and Performance Improvement Plan.

Part 12 of the Local Government Act (NI) 2014 requires Councils to publish performance information.
This publication sets out an assessment of the Council’s performance against the following three requirements for the year 2020-2021:

  • Business planning
  • Financial performance
  • Covid19 response
  • Statutory indicators and standards as set out in The Local Government (Performance Indicators and Standards) Order (NI) 2015 in relation to the specified functions of Economic Development, Planning and Waste Management
  • Self-imposed indicators and standards collected during 2020-21 and the previous year(s) (in addition to those included in business plans)
  • Rural Needs Annual Monitoring

To view the online version of the Self-Assessment Report, click the right directional arrow on the front cover of the plan (above). You can download the document in PDF format by clicking on the “download arrow” in window below.

If the image is not visible in your browser the document can be downloaded below:

Performance improvement planning is an annual process which forms part of Council’s corporate management system, directly linked to our overarching Strategic Planning Framework.

By the end of June 2020 Council would have been due to publish a Performance Improvement Plan for 2020/21 having developed draft improvement objectives and undergone a period of public consultation. However due to the impact of the Covid-19 pandemic the Department for Communities (DfC) informed councils that they would not be required to publish an Improvement Plan for 2020/21. Councils have been liaising and working with DfC on arrangements for 2021/22. DfC advised that whilst councils are required to publish a Performance Improvement Plan for in 2021, however the publication date was  extended from 30 June  2021 to 30 September 2021.

An Annual Performance Improvement Plan for 2021-2023 was agreed by Council at its meeting in September 2021. This follows consultation with stakeholders, including residents and businesses to agree Performance Improvement Objectives for 2021-22 and 2022-2023. We will monitor our progress and publish information on our performance against these objectives by 30 September 2022.

To view the online version of the Performance Improvement Plan for 2019/20 click the right directional arrow on front cover of the plan (below). You can download the document in PDF format by clicking on the “download arrow” in the window below.

If the image is not visible in your browser click here to view the document.

The Local Government Auditor has to report whether each council has discharged its duties in relation to improvement planning, the publication of improvement information and the extent to which each council has acted in accordance with the guidance.

The Local Government Auditor also has to assess annually whether a council is likely to make the required arrangements to secure continuous improvement in that year.

To date Council has not received their annual Performance Audit Report from the Northern Ireland Audit Office (NIAO) undertaken in 2020. Once it is received and agreed it will be published in this section of our website.

How to Propose New Improvement Objectives

We welcome your on-going feedback and comments or suggestions on how we might improve our services and in particular if you would like to propose any new improvement objectives. Please use one of the following ways to contact us:

Email:

Telephone:
Performance and Audit Department – 0300 0300 900

In writing:

Strategy and Performance Department,
Armagh City, Banbridge and Craigavon Borough Council,
Armagh Office,
Armagh Old City Hospital,
Abbey Street,
ARMAGH, BT61 7DY