Part 12 of the Local Government Act (NI) 2014 sets out a general Duty of Improvement for Councils “in that” a local Council must plan to secure continuous improvement in the exercise of its functions. We are required to have regard to improvement in the exercise of our functions in terms of at least one or more of the following aspects:
(a) Strategic effectiveness; (b) Service quality; (c) Service availability; (d) Fairness; (e) Sustainability; (f) Efficiency; and (g) Innovation.
Performance management refers to the processes and behaviours which apply to everyone within the Council to maintain high standards to enable local people to access high-quality, cost-effective services and to ensure that we deliver on our strategic vision. Armagh City, Banbridge and Craigavon Borough Council are committed to establishing processes to ensure that it effectively manages performance and is focused on delivering continuous improvement.
The Corporate Plan 2023-2027 outlines our identity and how we will make a positive impact within the Borough. It demonstrates our commitment to upholding the highest standards for the betterment of ‘Our People, Our Place, Our Future’. Our values, and five priorities are outlined in the plan, and align with those in the Community Plan, aiming to achieve a vision of creating “A happy, healthy and connected community, a vibrant and sustainable economy and appealing places for living, working and learning.” It details why each priority is important, and within each priority states three commitments of what we are going to do and provides examples of actions to help us achieve the commitments. The corporate plan represents our aspirations and our dedication to continuous improvement as detailed within the Performance Improvement Plan.
Part 12 of the Local Government Act (NI) 2014 requires Councils to publish performance information.
Included within this publication, is an assessment of the Council’s performance against the three requirements for the year 2022/23:
Statutory performance improvement indicators and standards for the functions of Economic Development, Planning and Waste for 2022-23, including comparison with the previous year’s
Performance improvement objectives set out in the 2022-23 Performance Improvement Plan
Self-imposed indicators and standards 2022-23
You can download the document in PDF format by clicking on the “download arrow” in window below.
Performance improvement planning is an annual process which forms part of Council’s corporate management system directly linked to our overarching Strategic Planning Framework.
As a local authority, Armagh City, Banbridge and Craigavon Borough Council has a legal duty to publish improvement objectives each year. Council is fully committed to ‘making things better, delivering better and making services better…using our best effort to deliver efficiently, economically and to an excellent standard’.
During 2023/24, we reviewed our service areas, identified and consulted on key areas for improvement, outlining what we would do, how we would measure and most importantly how citizens will benefit from these improvements.
As a result, the Performance Improvement Plan 2024/25 identified 5 Performance Improvement Objectives. We will monitor our progress and publish information on our performance against these objectives by 30 September 2025.
To view the online version of the Performance Improvement Plan for 2024/25 click the ‘Preview’ button or to download click the ‘Download’ button below.
The Local Government Auditor has to report whether each council has discharged its duties in relation to improvement planning, the publication of improvement information and the extent to which each council has acted in accordance with the guidance.
The Local Government Auditor also has to assess annually whether a council is likely to make the required arrangements to secure continuous improvement in that year.
Please see below the Performance Audit Reports from the Northern Ireland Audit Office (NIAO) undertaken to date.
We welcome your on-going feedback and comments or suggestions on how we might improve our services and in particular if you would like to propose any new improvement objectives. Please use one of the following ways to contact us:
Email:
Telephone:
Performance and Audit Department – 0300 0300 900
In writing:
Strategy and Performance Department,
Armagh City, Banbridge and Craigavon Borough Council,
Armagh Office,
Armagh Old City Hospital,
Abbey Street,
ARMAGH, BT61 7DY
We use cookies on your computer or mobile device to make this website better.
By clicking Accept or continuing, you agree to our cookie policy. You can change your cookie settings at any time. I Accept CookiesReject AllRead More About Our Cookie Policy
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
