Part 12 of the Local Government Act (NI) 2014 sets out a general Duty of Improvement for Councils “in that” a local Council must make arrangements to secure continuous improvement in the exercise of its functions. We are required to have regard in particular to improvement in the exercise of our functions in terms of at least one or more of the following aspects:
(a) Strategic effectiveness; (b) Service quality; (c) Service availability; (d) Fairness; (e) Sustainability; (f) Efficiency; and (g) Innovation.
Performance management refers to the processes and behaviours which apply to everyone within the Council to maintain high standards to enable local people to access high quality, cost effective services and to ensure that we deliver on our strategic vision. Armagh City, Banbridge and Craigavon Borough Council are committed to establishing processes to ensure that it effectively manages performance and is focused on delivering continuous improvement.
Council launched its new Corporate Plan 2018-2023 in May 2018 which reflects how we as an organisation commit to long term outcomes identified in the Borough Community Plan published in May 2017 as well as the work we will do to ensure we continue to provide high quality services. The Corporate Plan sets out our vision ‘To Create a Healthy, Happy and Connected Community, a Vibrant and Sustainable Economy and Appealing Places for Living, Working and Learning’. It details the commitments that we are making which contribute to the vision. Some of the key actions linked to our Corporate Plan commitments in terms of Committed Council, Economy, Community and Place are also found within the Performance Improvement Plan thereby aligning the Community Plan, Corporate Plan and Performance Improvement Plan.