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Consumer Protection (Business)

Consumer Protection

The Environmental Health Department will provide advice and support to assist businesses in complying with consumer protection legislation.  We carry out inspections, sample and test goods to ensure they meet safety standards and investigate complaints from consumers.

We will provide information and advice for manufacturers, distributors and suppliers to ensure all products placed on the market are safe.  General product safety is regulated by the General Product Safety Regulations 2005 (GPS Regulations). These Regulations apply to all products (new and second-hand) used by consumers. Other products must comply with specific legislation which will take precedence.

Legal requirements are the same whether you supply goods from a premises, home, a stall or via online platforms.

Sector specific guidance on a range of products can be found at:

The following links may also help provide information on your product safety requirements:

Guidance on the regulation of e-cigarettes can be found at the following link:

MHRA is the competent authority for the notification scheme for e-cigarettes and refill containers in the UK.  The following link may be useful.

Northern Ireland Protocol Business Guidance Publication

Getting non-food businesses ready for EU Exit
Government departments have published advice on the steps that businesses may need to take to prepare for the exit from the EU after the transition period.

Businesses should visit https://www.gov.uk/transition to check how they will be affected and what actions they can take to prepare. The site provides compressive information for businesses on many topics including exporting and importing goods.

Specific guidance
Movement of Goods – Guidance to support businesses engaging in the movement of goods under the Northern Ireland Protocol.  https://www.gov.uk/government/publications/moving-goods-under-the-northern-ireland-protocol.

The guidelines cover moving goods from:

  • Northern Ireland to Great Britain
  • Great Britain to Northern Ireland
  • Northern Ireland to the European Union
  • Northern Ireland to the rest of the world.

The guidance is designed to cover most goods: https://www.gov.uk/guidance/product-safety-and-metrology-from-1-january-2021-northern-ireland 

Construction Products Guidance

Trader Support Service –
There will be changes to the way goods move between Great Britain and Northern Ireland. You may want to consider the free Trader Support Service which:

  • will help if you move goods between Great Britain and Northern Ireland, or bring goods into Northern Ireland from outside the UK
  • will be free to use and guide you through any changes to the way goods move between Great Britain and Northern Ireland

Business Webinars
To support business preparations for the end of the transition period the Department for Business, Energy and Industrial Strategy is hosting free webinars to help business check the new rules and understand the actions to take. More information and registration is available at: https://www.workcast.com/ControlUsher.aspx?cpak=2905552366482043&pak=2807339524439725&referrer=BIRD


Useful links