Armagh City, Banbridge and Craigavon Borough Council

Flooding Welfare Support

The aftermath of a flood can be very difficult and sometimes overwhelming, especially if your home has been impacted by significant damage. The following is a list of organisations who can assist you directly with advice and support for your individual needs.

Anyone in crisis should contact their GP or call Lifeline 08088 088 000  lifelinehelpline.info If in immediate danger, call 999.

Community Advice
03301 359 733

South Health and Social Care Trust
southerntrust.hscni.net/service/steps-to-wellness/
028 3756 7351

ABC Environmental Health
03300 561 011

Housing Executive
03448 920 901

NI Water
03457 440 088

NI Electricity Networks
03457 643 643

NI Gas Emergency Services
0800 002 001

Armagh City, Banbridge & Craigavon Borough Council
0300 0300 900

Flood Recovery Advice

As water starts to subside over the next couple of days, we are reminding residents and businesses to follow the guidance before commencing clear up operations:

• Householders need to report flooding incident within 7 days for the Emergency Payment Scheme – contact Environmental Health on 0300 0300 900 or email
• Contact your property insurance for assessment & approval to commence clean-up
• Only enter the property when it is safe to do so and water has subsided
• Take photos of the damage
• Wear protective clothing
• An electrician should check electrical appliances and a Gas Safe-registered engineer should check gas supply
• Sandbag & free Bulky Waste services will be deployed to affected areas following Environmental Health inspections.

For more info on post-flood clearing, please click here: www.nidirect.gov.uk/articles/after-flood-clearing

Community Advice Line

A confidential Community Advice Line for individuals and families who have been impacted by flooding is now in operation, to provide advice and guidance on support services available during this challenging time.

For more information click here: https://bit.ly/3NqV0BK or call the confidential Community Advice Line on 0330 135 9733.

Flood Recovery Advice for businesses

• Businesses should ensure their insurance provider is contacted who will advise on information required for any claim.
• Only enter the property when it is safe to do so and water has subsided
• Take photos of the damage and keep records/receipts to document any loss

Food Businesses should contact their insurance provider in the first instance or alternatively please contact our Environmental Health team for guidance on the safe disposal of food waste by emailing or call 0300 0300 900.

For more info on post-flood clearing, please click here: www.nidirect.gov.uk/articles/after-flood-clearing