Council Related Queries
Non Council Related Queries
Potholes
Potholes on a road or other surface defects are the responsibility of the Department of Infrastructure (formerly Roads Service)
Please see website link below, which I hope is useful.
https://www.nidirect.gov.uk/services/report-pothole-or-other-surface-defect
Footpaths
Footpaths, including responsibility for ensuring they are free from trip hazards, is the responsibility of the Roads Service. Please refer to the following website to identify where best to direct your report:
https://www.nidirect.gov.uk/information-and-services/travel-transport-and-roads/problems-roads-and-streets
Street Lighting
You can report a lighting fault using this website https://www.nidirect.gov.uk/services/report-street-light-fault
Alternatively, the Department for Infrastructure can be contacted using details available at this website https://www.nidirect.gov.uk/contacts/nidirect-account-support
Gullies
Blocked drains are the responsibility of the Department of Infrastructure (formerly Roads Service)
Drains, gullies and sewers | nidirect
Report a road drainage fault | nidirect
Southern Division, Marlborough House
Central Way
Craigavon
BT64 1AO
United Kingdom
Phone 0300 200 7899
Email
Benefits
Make the Call
Website https://www.nidirect.gov.uk/contacts/make-call-service
Email
Telephone 0800 232 1271
Citizens’ Advice
Website https://www.adviceni.net/local-advice/community-advice-abc
Email
Telephone 0330 135 9733
I hope this is of help.
Rates – New / refunds / discounts
Rates in Northern Ireland are managed by the Government’s Land and Property Services Department.
You can create or update a rates account online at this link
https://www.nidirect.gov.uk/services/create-or-update-your-rate-account