Part 12 of the Local Government Act (NI) 2014 sets out a general Duty of Improvement for Councils “in that” a local Council must make arrangements to secure continuous improvement in the exercise of its function. We are required to have regard in particular to improvement in the exercise of our function in terms of at least one or more of the following aspects:
(a) Strategic effectiveness; (b) Service quality; (c) Service availability; (d) Fairness; (e) Sustainability; (f) Efficiency; and (g) Innovation.
Performance management refers to the processes and behaviours which apply to everyone within the Council to maintain high standards to enable local people to access high quality, cost effective services and to ensure that we deliver on our strategic vision. Armagh City, Banbridge and Craigavon Borough Council are committed to establishing processes to ensure that it effectively manages performance and is focused on delivering continuous improvement.
Our first short term Corporate Plan (2015 – 2017), which was agreed by Council after a consultation, sets out our key vision mission and values. The plan details our key priorities (Prosper the) Place, (Serve the) People, (Strengthen the) Position, and how we will fulfil them. A Community Plan will be finalised in 2017 which will inform the Councils long term performance objectives for the next 15-20 years.
Part 12, Section 90 of the Local Government Act (NI) 2014 requires Councils to publish performance information.
This publication presents a self-assessment of the performance of Armagh City, Banbridge and Craigavon Borough Council against the current statutory indicators and standards for the year 2015-2016as set out in The Local Government (Performance Indicators and Standards) Order (NI) 2015. Performance measures have been specified for the functions of Economic Development, Planning and Waste Management. The aim of the performance measures is to promote the improvement of service delivery in these three service areas.
This is part of the performance improvement arrangements for district councils introduced at reorganisation by way of the Local Government Act (NI) 2014. These indicators and standards will continue to apply until an amending order or new order has been enacted.
A copy of the Council’s Self-Assessment Report is available here to download.
To view the online version of the Self-Assessment Report click on the front cover of the plan. If the image is not visible in your browser click here to view the document.
Annual Performance Improvement Plan
Performance improvement planning is an annual process which will form part of a council’s corporate management system, directly linked to our overarching planning framework. An Annual Performance Improvement Plan for 2016/17 has now been agreed by Council at its meeting in June 2016. This follows consultation with stakeholders, including residents and businesses, to agree Performance Improvement Objectives for 2016/17. We will monitor our progress and publish information on our performance against these objectives before the end of September 2017.
A copy of the Council’s Corporate Plan for 2015-2017 is available here to download.
A copy of the Council’s Performance Improvement Plan for 2016/17 is available here to download.
To view the online version of the Performance Improvement Plan for 2016/17 click on the front cover of the plan. If the image is not visible in your browser click here to view the document.
How to Propose New Improvement Objectives
We welcome your on-going feedback and comments or suggestions on how we might improve our services and in particular if you would like to propose any new improvement objectives. Please use one of the following ways to contact us:
Telephone: Performance and Audit Department – 0300 0300 900
In writing: Performance and Audit Department, Armagh City, Banbridge and Craigavon Borough Council, Armagh Office, Armagh Old City Hospital, Abbey Street, ARMAGH, BT61 7DY
Audit of Performance Improvement
The Local Government Auditor has to report whether each council has discharged its duties in relation to improvement planning, the publication of improvement information and the extent to which each council has acted in accordance with the guidance.
The Local Government Auditor also has to assess annually whether a council is likely to make the required arrangements to secure continuous improvement in that year.